"OUT PATIENTS DEPARTMENT"
About: Croydon University Hospital Croydon University Hospital Croydon CR7 7YE
Posted via nhs.uk
My visit to out patients dept was ok. I was seen and it was ok,but.... very confusing for older patients who are met by a non friendly receptionist, no hello, no smile nothing, poker faced looking like she wished she was elsewhere! very rude really. When i witnessed a few older patients booking in etc she was of no help and some asked her to speak up as they were hard of hearing and the receptionist just repeated what she had said, did not get closer or raise her voice to help them hear, so poor......no clear instructions to them. Why can't people just be nicer.....get a job where they are not public facing maybe. So sad to see this, I sat there for 30 mins waiting for my appointment and it was sad to see all these people being treated this way. Receptionist training and people skills training needed!!