"Colonoscopy following bowel screening"

Disgusted with New Victoria's heartless disregard for  patients. Mum had a positive result on her bowel screening.  She has waited for 9 days to speak to anyone at all (do you understand how worrying this is for people?  No information at all available - you just have to sit and worry for almost 2 weeks before someone will get in touch).  An appointment was made to speak to a nurse today (presumably to triage the urgency of a colonoscopy) and Mum had to wait in for a phonecall between 1pm-5pm.  No phonecall.  Tried for an hour to contact someone to query but all staff appear to have gone home early for the holiday (was trying to contact from 4pm). We're now left wondering whether my mum has bowel cancer all holiday weekend.  Phoned the call centre who arrange appointments and they called the hospital and spoke to a manager for this programme who was going to investigate why Mum didn't get a phonecall - the manager has not bothered to phone us back. 

What is the point of screening if you are just going to leave potential cancer patients for weeks? 

We all have to look at notices in your waiting rooms about how much money people missing appointments costs the NHS....what do you do when NHS fail to keep an appointment with you? 

Have tried to register formal complaint by calling NHSGGC complaints line, but all staff there appear to have finished early for the holidays....or perhaps you only take complaints before 4pm?  

I want someone to be in touch asap about my mum. What will you do about it?  

I don't make this complaint lightly - I also work for the NHS in a different authority, however,  I'm sure I'd be up before HR if I decided to close our dept on a holiday weekend over 1 hour early...not to say missing an appointment with a patient who may have a time critical illness.