"A very good practice struggling under NHS..."

About: Three Chequers Medical Practice

I have had a series of appointments investigating a continuing problem. Although there have been some inevitable delays between hospital tests, results and appointments every time I have been seen by a doctor or nurse I have received very, very good treatment and consideration. Yes, it has not always been possible to get routine appointments without a wait of up to a month but the telephone appointment service and then referral to an urgent appointment with another doctor has worked well. During the course of this illness and continuing investigation I have been seen by 2 different doctors and had a telephone appointment with a third and a nurse-led spirometry appointment. All of these have been professional and it is clear that the doctors communicate with each other about my condition/treatment/testing so I do not feel that seeing different doctors is a particular problem - in fact it can be an advantage as they look afresh at the issue. I do think that some of the critical reviews relate to the general pressures which exist on all GP services in the NHS and do not recognise that resources are stretched by an ageing population and insufficient numbers of GPs and nurses generally. I am more than happy to recommend this practice. Only negative comment (and it really isn't serious) is that I have been offered someone else's medication on 3 occasions because there is another registered patient with the same name as myself, but the dispensing staff usually avoid this.

Story from nhs.uk