"I had so much hope, and then left disappointed"

About: Royal Derby Hospital

I have been seen by a gastroenterologist a few times, and had a few tests done over the past 2 years. But I still have no diagnosis and have not been seen since August 2018 by my consultant. I am suffering so much every day and my life consists of lying in bed in pain. I have lost my job and my life because of this. I have other medical issues, one being severe depression and anxiety. The poor service I am receiving, and with having no diagnosis or an appointment since August 2018 is making me much worse. I actually don’t even know who I am any more. All I want is the help I should be receiving, and a gastroenterologist that doesn’t want to give up on me and leave me with no appointment for almost a year. I call up on a regular basis asking for an appointment and I just get told I will get a call back, which doesn’t happen. I am now looking at making a formal complaint, because my health has deteriorated rapidly and continues to every day.

Story from nhs.uk


Response from Royal Derby Hospital 13 months ago
Royal Derby Hospital
Submitted on 18/04/2019 at 13:48
Published on nhs.uk at 14:07

Good afternoon

Thank you for contacting the Trust about your recent experience.

I would firstly like to say that I am extremely sorry that you have had cause to complain. I appreciate that you will not have done so lightly and I would like to thank you for bringing your concerns to our attention. Your feedback is valuable in assisting us to identify areas for improvement.

I would like to invite you to discuss the matter further so that we can take your concerns forward. Please contact the PALS office on 01332 785156, we are open Monday to Friday 09:00 to 5:00 and outside of these hours the answer phone is in operation. If you would prefer to email please use, dhft.contactpals@nhs.net. You can attend the office without an appointment or ring for a specific date and time if that would suit better.

Patient Advice and Liaison Service (PALS)

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