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Bad Jokes at my Biopsy

Posted By cetussn47

"Bad Jokes at my Biopsy"

About: Forth Valley Royal Hospital / Day Surgery

(as the patient),

The doctor performing my biopsy made several bad jokes, Like who is your next of kin, as things can go bad, They also said let me put my butchers apron on.

I was nervous about my biopsy and he made me feel very uncomfortable. My biopsy was at forth valley royal hospital & I was sickened by his comments and felt scared.

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Responses

Response from Pauline Donnelly, Person Centred Manager, Department of Nursing, NHS Forth Valley 5 years ago
Pauline Donnelly
Person Centred Manager, Department of Nursing,
NHS Forth Valley

Submitted on 15/04/2019 at 16:02
Published on Care Opinion at 19:26

picture of Pauline Donnelly

Dear Cetussn47

Thank you for taking the time to get in touch to tell us about your recent hospital visit. I would like to take this opportunity to pass on my most sincere apologies, it must have been very upsetting for you. I would like to reassure you that this is not how we want our patients to feel.

I was wondering if I could ask you to get in touch with me, as I would really appreciate the opportunity to talk with you and discuss your experience, it is important that we restore your confidence in our services and make you feel comfortable. You can contact me by phone on 01324 566523 or alternatively you can email me pauline.donnelly1@nhs.net

I look forward to hearing from you.

Kindest regards

Pauline

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Response from David Miller, Staff Nurse - Minor Ops Practitioner, Day surgery, NHS Forth Valley 5 years ago
David Miller
Staff Nurse - Minor Ops Practitioner, Day surgery,
NHS Forth Valley

Submitted on 17/04/2019 at 17:26
Published on Care Opinion on 23/04/2019 at 11:15

Firstly may I whole heartedly apologise for the offence caused at your visit.

I try to keep the visits light hearted as I hope people find this eases their tension. I understand I mis-read the mood completely in your case and I feel I have let you down..

My best intentions have had the opposite effect in your case, and I shall be mindful of this in future.

It really is important to me to hear from my patients, which is why I ask when they are leaving, to give feedback about their experience. It allows me to reflect on the care that I provide, giving me the opportunity to look at how I can do things differently.

Thank you for letting me know, and, again humblest apologies.

David

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