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Treated with courtesy

Posted By witherspoon

"Treated with courtesy"

About: Nottingham University Hospitals NHS Trust - City Campus / Urology

(as a service user),

I complained after my last Outpatients visit three months ago, so it is only right that I report on how much happier with my appointment today. The nurses explained clearly what was happening and were friendly and approachable. The doctor treated me with courtesy, consulted me about my treatment and listened to my response.

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Responses

Response from Nottingham University Hospitals NHS Trust 5 years ago
Nottingham University Hospitals NHS Trust

Submitted on 10/04/2019 at 12:50
Published on Care Opinion at 16:50

Thank you getting in touch. I’m sorry to hear that you had cause to complain about a previous visit to our hospitals, though pleased to hear that you had a much-improved experience at your most recent outpatient appointment. I’m glad you felt you were kept well-informed and listened to throughout. I’ve shared your kind words with my colleagues in urology outpatients.

Best wishes

Debra Holmes

Acting Matron for Breast, Urology, Burns and Plastics

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