"In dire need of a human touch; not just another..."

I've spent 12.5 hours in A&E from around 15:00 to 04:30 Friday to Saturday morning due to a suspected blood clot in my leg. Whilst I understand that research and assessments take a long time, it was my understanding that my test result had been received by ambulatory care ~3hrs before i was finally seen and given an anticoagulant injection. In the meantime, staff at the nursing station were very preoccupied with reviewing other patient's files and not very interested in providing waiting patients with updates on progress or timescales. Furthermore, by 23:00 Friday night I had gotten quite hungry and hadn't been offered any food and another patient actually told me that the cardboard box at reception contained meal packs for waiting patients; staff should have advised me of this. When further sandwiches were brought in later in the night, it was announced by a silent whisper that no one heard. Overall, I feel that I (and others) were being treated like a number and very little empathy was present from staff towards any waiting patients. I highly suggest that you ensure you have a permanent patient/staff liaison member present to provide friendly and caring updates on progress. Finally, in respect to my own treatment, when I received my anticoagulant injection, I was advised to return no sooner that 12hrs for the next injection. When I showed the next day I was given the injection and the Dr then noted that I had received my injection too soon and shouldn't have received it sooner than 24hrs following the previous. This resulted in an excessive amount of anticoagulant in my blood and placed me at higher risk of serious bleeding; I was subsequently phoned by hospital and advised they made a mistake and they asked me to ensure I stayed very calm during the next 24hrs to minimise the risk of accidental injury and being subjected to a serious condition. This placed undue stress on my already stressful situation and would not wish this upon anyone. I sincerely hope you take my feedback on board and ensure you improve your services. However, I am grateful for the service and care I received and I am working my way towards recovery.