"Burrator ward......your staff need retraining!!"

After my dad was admitted to this ward he was let down by the care and nursing team. He turned from a very happy, clean kept man to a unshaven, unclean and unhappy man.On my visit from Scotland I had to shave him, clean his eyelids which were stuck together due to discharge and cover him up with blankets as he was left to bare all in a ward of 6. This was not a one- off as other family members witnessed issues when they visited him in the 2 weeks he was there. Nightmare getting any information from the nurses, one even snapped aggressively at me when I asked if dads urine bag needed emptying as it was full. Also my sister was notified my dad had passed away by a message left in her phone stating....this is Burrator Ward, your dad has died!! The guilt I now feel for letting my dad stay there will stay with me forever.......