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Appreciative of care provided in Tameside Hospital

Posted By Julsy3

"Appreciative of care provided in Tameside Hospital"

About: Tameside General Hospital / Accident and emergency Tameside General Hospital / General medicine

(as a staff member posting for a patient/service user),

This story has been posted by Healthwatch Tameside on behalf of a member of the public. We have their details and will forward any comments to them. They said… 

Lady rang to give feedback on a recent experience.  Her husband who has dementia was taken ill in March 2019.  She rang 111 who sent a GP to visit him at home.  The GP sent him by emergency ambulance to Tameside Hospital.  He was seen in A&E and admitted to AMU bay 6 for 3 days before being discharged.  She said that all went very well.  She said that her husband was well cared for and that she felt supported.  She praised everyone that she came into contact with. 111, out of hours GP, NWAS ambulance staff, day and night staff - doctors and nurses in A&E & MAU.  Her over-riding comment was that she had met some marvellous people and she wanted to let them know that she appreciated their care. 

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Responses

Response from Tameside and Glossop Integrated Care NHS Foundation Trust 5 years ago
Tameside and Glossop Integrated Care NHS Foundation Trust

Submitted on 04/04/2019 at 16:06
Published on Care Opinion on 05/04/2019 at 09:37

Good Afternoon,

Thank you for taking the time to provide this positive feedback on behalf of a patient about their experience at the Trust.

We are delighted to hear of their experience at Tameside Hospital and glad to hear that the patient felt cared for and supported by staff.

As this is anonymous feedback, we are unfortunately unable to identify the patient and therefore unable to identify the staff involved in the patient’s care. However, should you wish to contact the PALS and Complaints Team we can take the necessary details in order to convey compliments to this Nursing Staff and Doctors. PALS and Complaints can be contacted by telephone on: 0161-922-4466 or if you would like you can email: palsandcomplaints@tgh.nhs.uk

Thank you.

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