"Unprofessional"

About: Darlaston Health Centre-Khan

Me and my children been with practice many years most of the staff are outstanding and will do anything to try and help you but lately some of the receptionist think that they are doctors and become very rude even if u have been giving instructions by the hospital that your gp suppose to take over care when you have been discharged for example my child needed more medication what the hospital gave for a serious infection I got told by one receptionist I should be greatful they did the prescription that day which was not my issue the chemist couldn’t get it in till a later date and my child couldn’t go untreated as the skin infection was to serious so I asked the receptionist if the doctor could think of an alternative which may I say I was willing to buy I just needed to know what he recommended or if he would be able to wait to the chemist could get it in or would the infection would get worse in the mean time she refused to even ask the doctor and told me it’s my son and my responsibility to try find out where does it knowing my son had a serious infection may I add only just came out of hospital plus the hospital said it was down to his gp not down to Me i then phoned the hospital who was so shocked with how I was spoken to from their receptionist and was told it was very unprofessional to say it’s was my son and my responsibility knowing how serious it got as he was on iv for four days so I had to take him back up to the hospital to been seen by a community nurse who helped us get the stuff he needed may I add he is only 1 year old too everyone was so shocked and appalled by this one unprofessional receptionist attitude considering the circumstances with how bad this skin infection was

Story from nhs.uk

Responses

Response from Darlaston Health Centre-Khan

We are sorry that you were disappointed with the service you received at our practice. If you would like to discuss this matter further then please do not hesitate to contact me at the surgery.

Practice Manager

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