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"Vending machine"

About: Royal Cornwall Hospital (Treliske)

(as a service user),

Vending machine needed refreshment and being diabetic lack of choice for my diet.

Cafe/shop closed.

Very hungry and thirsty. Long trip up.

//Thank you//

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Responses

Response from Claire Billing, Complaints Officer, Patient Experience, Royal Cornwall Hosptials NHS Trust 2 years ago
We are preparing to make a change
Claire Billing
Complaints Officer, Patient Experience,
Royal Cornwall Hosptials NHS Trust
Submitted on 03/04/2019 at 15:53
Published on Care Opinion at 17:32


Dear Lupusyd83,

I am sorry that your visit was not helped by the lack of choice of refreshments available.

The vending machines which are operated by Graftons are refilled three times per week. The machine that Mitie operates is filled each morning, but I am guessing that you were at the hospital in the evening when the restaurant and coffee shop were closed and the machine contents had been purchased.

This does not help you in this instance and we apologise, but would be open to hear about any suggestions for the types of refreshments that would be suitable for you?

Please email us at rcht.compliance@mitie.com with any suggestions and we will see what we can do to meet the needs of our diabetic visitors.

Kind regards

Claire Billing

Contract Auditor Mitie RCHT Treliske

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