"Rude staff who simple don’t care and want to..."

Firstly if I could give no stars I would.

I’m sharing with you all my experience with a visit to Ealing Hospital A&this morning with my husband who was having coughing fits and having difficulty breathing along with chest pain/tightness. Our GP practice only opens at 09:30am and it’s really difficult to get an any appointment due to shortage with staff. But the GP didn’t come to our mind as my husband was in a bad state with all the coughing fits and especially the chest pain he was getting.

We reached Ealing Hospital around 9am. We were registered by the reception and then we were told to sit down and a triage nurse would attend to us. The triage nurse called us, she asked what was wrong and I explained my husband has chest pain and coughing fits and she took my husband’s pulse. After she took the pulse she replied back “it’s not an emergency and why didn’t you go to the GP”. I replied back the GP doesn’t open till 9:30am and to us this is an urgent case otherwise we wouldn’t be here. The triage nurse was not only abrupt and extremely rude she showed zero empathy. She told us to sit down and she would call our GP to make an appointment. We sat down and I started to have a conversation with my husband and she just interrupted us and asked us what we were saying and that she knew we were talking about her when we were completely having our own private conversation. I told her I’m sorry I’m having a conversation with my husband and it’s non of her business to which she replied “I’ll show you the door if you carry on”. I was completely disgusted and shocked by her behavior and the way she talked to me which was nothing but rude. We ended up leaving the hospital our own decision without my husband being seen. But before I left I requested from a receptionist a complaints document procedure and I asked the receptionist for the name of the triage nurse but she refused and said she can’t give out her name. I replied that it was within my right to know her name to make the complaint but she still refused and said I can just put down her job title as triage nurse and the time she was covering the desk.

After this I took my husband to the GP which had by this time opened and we managed to get an emergency appointment. My husband was put on a nebulizer straight away as his chest was tightening. While he was being seen I called the number on the complaints document they gave to me only to find it was a number which went to the same receptionist I took the complaint document from and who refused to give me the name of the triage nurse which I found completely ridiculous!

The GP gave my husband Easyhaler 100 micrograms inhalation powder. This calmed his cough for a while but an hour or so later the coughing fits have since reoccurred so now we are sitting in Urgent Care Hammersmith Hospital as I refuse to go to Ealing Hospital because of our experience this morning.

The triage nurse at Ealing Hospital unfortunately I haven’t got her name was the worst pe