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"mr weiner in the ENT dep"

About: North Devon District Hospital / Ear, Nose and Throat

the consultant I saw . I felt was very abrupt and wasn't concerned about my dysfunctional Eustachian tube in my ear . I wanted to know if there was anything that could be done about it. He wasn't concerned about the mucus in my right nostril. he looked and said it was clear. even though I had suffered for some time with this problem. I felt he wasn't sympathetic to my requirements , which was to get a bit of help. He said that I hadn't got a perforated ear drum in my left ear. I asked why there was air coming out of my left ear when I performed the Valsalva manoeuvre. he said I was imagining it that the air was coming out of my ear.

. I had previously been diagnosed as having a burst ear drum , and had photographic evidence from the Tarka clinic in Barnstaple.

I saw an expert who solely deals with ear problems.

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Responses

Response from Jayne Kruszewski, Patient Experience Manager, Royal Devon University Healthcare NHS Foundation Trust 5 years ago
Jayne Kruszewski
Patient Experience Manager,
Royal Devon University Healthcare NHS Foundation Trust
Submitted on 09/04/2019 at 15:54
Published on Care Opinion at 16:41


Dear patient

Thank you for sharing your feedback with us and I am sorry you feel disappointed following your clinic appointment in the ENT department and that you still have outstanding concerns regarding your ear problems.

I would welcome the opportunity to look into your concerns in order to provide you with a full investigation and response, and would ask that you either telephone or e-mail the Patient Advice & Liaison Service (PALS) on 01271 314090 or ndht.pals@nhs.net for further support.

Kind regards

Jayne

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