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There was only 2 staff on the ward

Posted By Helpless daughter

"There was only 2 staff on the ward"

About: Falkirk Community Hospital / Older peoples' services

(as a relative),

My father is in the dementia ward awaiting a place in a nursing home. He has had a series of falls & at the time of this complaint he was to have a member of staff with him all the time to avoid him falling again. On my recent visit I arrived and there was only 2 staff on the ward so he was unsupervised in his chair with a falls monitor. There were supposed to be 5 staff that day. I don’t know why they only had 2. I have found all the staff kind & caring but they are always so busy. More staff are obviously required. How were they supposed to look after all the patients properly with only 2 staff?

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Responses

Response from Pauline Donnelly, Person Centred Manager, Department of Nursing, NHS Forth Valley 5 years ago
Pauline Donnelly
Person Centred Manager, Department of Nursing,
NHS Forth Valley

Submitted on 01/04/2019 at 12:18
Published on Care Opinion on 02/04/2019 at 10:13

picture of Pauline Donnelly

Dear Helpless daughter

Thank you for taking the time to get in touch, firstly I would like to take this opportunity to apologise that this has been your experience, it must be such a worrying time for you, this is not how we want families to feel when visiting their loved ones.

I was wondering if I could ask you to get in touch with me, I would really appreciate the opportunity to look into the concerns that you have highlighted in you story, to enable me to do this I will need so further information. Can I please ask you to contact me Pauline Donnelly on 01324 566523 or alternatively you can email me at pauline.donnelly1@nhs.net

I look forward to hearing from you.

Kindest regards

Pauline

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