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Richard Ticehurst day surgery

Story from nhs.uk

"Richard Ticehurst day surgery"

About: Conquest Hospital / General surgery

Visited the unit yesterday for day surgery and wanted to make a review of how brilliant all the staff team were. I had a little wait until my op and the healthcare assistants were great, they were clearly very well organised with the large number of people attending that morning and getting everyone prepared aswell as being very helpful with patients needs.

The surgeon, aneasthetist and nurse were also very caring and thorough, they explained everything clearly, allowed me to discuss any concerns and were very reassuring in personalizing my treatment.

When I went into surgery the aneasthetist and support were extremely nice and explained everything which was very reassuring.

My aftercare was also very good, I was very well looked after with my recovery both nursing and health care assistants. I was a bit dazed but was helped with everything, monitored closely and made a lovely cup of tea.

My whole experience was exceptional, I think the NHS and staff deserve recognition where it is due as they all have to work under a lot of pressure and do their jobs soo well.

Thank you all

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Responses

Response from Conquest Hospital 5 years ago
Conquest Hospital

Submitted on 27/03/2019 at 14:10
Published on nhs.uk at 16:07

Dear Candice,

Thank you for taking the time to leave us such kind and thoughtful feedback following your recent episode of care on the Richard Ticehurst Surgical Assessment Unit (SAU) at Conquest Hospital; we really do appreciate it.

First and foremost, we very much hope you are recovering well from your surgery, are not in too much discomfort, and are in good spirits.

The Trust works very hard to ensure it provides a responsive and high standard of care to all patients, sometimes in very difficult, busy or challenging situations, so we are delighted to read this was your recent experience. It is also very reassuring for us to read that the values in treatment of kindness, compassion, dignity and respect were something you received from staff at every level, and you found staff to be supportive and considerate at all times, as this must have been a source of great comfort to you at what might have been a worrying and upsetting time.

We will ensure your lovely comments are shared with staff, as they will be so pleased to read how very much you appreciated the care given. We wish you all the very best in your ongoing recovery Candice, and good health in the future.

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