"A&E will never go back"

I attended A&E on March 2019. The receptionist was incredibly rude, abrupt, had a poor attitude, lacked any professionalism and customer service, very dismissive.

I waited 7 hours to be seen by the Doctor. I saw 2 waives of the whole waiting room patients come and go (most who signed in after me). The nurses in A&E that I encountered were very, very dismissive, lacked any empathy or patient interpersonal skills whatsoever. No one that we approached was willing to help with our enquiries or concerns, not due to being busy, but through lack of care. You are treated as irritants to their shift. One nurse (1st point after reception) had a bad attitude and wrongly misinterpreted my concern for my own health as being rude. The person in question then raised their voice and verbally tried to silence me. The security staff were unnecessarily rude to 3 individuals. They did not gather the information of the situation prior to confronting said group. The person who alerted them of the circumstances was the one who should have been thrown out. They were bordering on the line of bullying. The premises is incredibly dirty in all the rooms I was either in or saw. When you are feeling at your lowest and in dire need of help and assistance this hospital only enhances ones stress levels.

If I was in control of the severe situation I would have gone to a different hospital.