This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

1st time visiting DANA

Posted By librarx83

"1st time visiting DANA"

About: Devon Partnership NHS Trust

(as the patient),

The Devon Adult Autism & ADHD Service I feel are condescending and don’t listen to your concerns. I felt like I had been laughed at when the staff member eventually rolled up 25 mins late with no apology. It’s hard to trust people that don’t even know what your name is, let alone believe they know what’s best for you. This was my first time visiting DANA, although the feedback I received from the the other patient who let me in when no staff bothered to answer, wasn’t great and gave me yet more distrust.

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Sophie Luke, Patient Engagement, Patient Advice and Liaison Service, Devon Partnership NHS Trust 5 years ago
Sophie Luke
Patient Engagement, Patient Advice and Liaison Service,
Devon Partnership NHS Trust

I am the manager of the Patient Advice and Liaison Service. As a team we offer advice and guidance to patients and staff, we are also the point of contact if you have any concerns about the services you are receiving from the Trust, please call us on 01392 675686, we will do our utmost to help you in any way we can.

Submitted on 20/03/2019 at 14:32
Published on Care Opinion at 16:22

picture of Sophie Luke

Hello Librarx83

I am sorry to hear that you have had a negative experience at the Devon Autism and ADHD service. I am concerned that you found the staff to be condescending and unwilling to listen, and that the assessor was very late to the appointment without apology.

So this can be looked into, I would be grateful if you could contact me to let me know the name of the staff member you saw. I can be contacted on 01392 675686 or via email on dpn-tr.pals@nhs.net.

I look forward to hearing from you.

Kind regards,

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k