"My dad's stay in Monklands and Glenmore unit"

My dad was admitted to monklands after a stumble at home where he tore a toenail and bruised his shoulder. I contacted NHS direct at the end of  December 2018 about my dad but they told me to put a pressure dressing on his toe and contact his GP the next day. At the beginning of Jan 2019 he was admitted to monklands when his homecare worker was concerned about his shoulder. He had an x-ray and the doctor said his collarbone was not broken and he could go home. My dad was housebound and lived in an upstairs flat so had to wait for an ambulance to take him home. Unfortunately this could take 6 - 7 hours. My sister and I went home at 6. 30 to have some dinner and at 8. 15 the doctor phoned me to say my dad had a fall and bumped his head. My dad had vascular dementia and was a bit unsteady on his feet due to a lot of fluid in his feet and legs. They had put him in a chair to wait for the ambulance and think he must have tried to get up. They said he was okay but were keeping him overnight. The next day his face was in a terrible mess and he had a huge lump on his head. He also had a broken collarbone? ? He went to ward 20 because they wanted him mobile before going home. They kept saying that he had been up walking but surely hauling someone up from a chair and standing them in front of a walking frame to shuffle a few steps is not walking!  Dad was doubly incontinent and had been for about three years. I went in one day and he was sitting on a chair soaking wet and shivering with cold. I spoke to a nurse and she said she gave him the emergency buzzer to press when he needed the toilet as she wanted a urine sample. I had to explain yet again that he had dementia and was incontinent. Some days later, on a Friday, I got a phone call from the hospital pharmacist to ask me what to put in his blister pack. She then told me he was going home and would get his nurse to phone me. She did not so I rushed to the hospital with his clothes and the porter was already there to take him home in his pyjamas and bare feet.   When he got home he couldn't stand or walk by himself and homecare asked me to contact his gp.  I did this on the Monday and he went back to hospital. This time he went to ward 22 where his treatment was not any better. Towards the end of Jan a nurse said he should go to Coathill or Wester Moffat because on his lack of cooperation with his continence and taking his medication. We agreed that this would be best for him. Early Feb after meeting with his social worker we agreed that he should go to a care home as he wasn't able to live at home anymore. He went to Coathill hospital to the Glenmore unit to wait until we could get him a place in a care home. What a difference! The staff at Glenmore could not do enough for my dad. They encouraged him to eat and drink and tried to get him to take him medication.   Every single person who works there is fantastic. There was always someone to ask any questions I had about my dad. They were all so pleasant and understanding. Unfortunately my dad passed away after only a couple of weeks.   But I am so glad that his last few weeks were in the care on Glenmore unit. The care and compassion they showed my dad, my family and myself made it easier to come to terms with my dads passing knowing that he was looked after so well.