"No response or follow up from initial appointment"

Last Wednesday I had my initial appointment/assessment on the phone. It is a week later and I have yet to receive an email/any further contact. It was promised that this would be sent after the call to clarify what we had discussed, and the next steps for my treatment.

I appreciate the service is in high demand, but am only further disillusioned with the complete lack of care demonstrated by anyone sending this information across, let alone checking in on me. Having come to this page in search of answers/clarity on what the waiting time for this would be - my experience doesn't seem uncommon.