"Follow up letters/ contact issues"

About: Pinderfields General Hospital / Ophthalmology Pinderfields General Hospital Ophthalmology WF1 4DG

Posted via nhs.uk 6 years ago

The staff are lovely and tge hospital is clean etc the only fault is we never ever recieve follow up letters my son had opperation in november and shouls have been seen 2 month later... i try call but can never get through to the department needed.
So 2 month later i am still on hold till tbe phone goes down . With no responce or option to leave my name and number ..

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Pinderfields General Hospital

Submitted on 13/03/2019 at 15:12

Published on nhs.uk at 16:06

Thank you for taking the time to post your comments regarding your recent experience.
I am pleased to read that you have staff to be lovely but it is disappointing to read that your son has not received any follow up.
I am sorry for your experience.
Given that this a public website it would be inappropriate to go into detail.
Therefore, if you would like us to look further into your concerns, please contact our PALS team via email on myh-tr.palsmidyorks@nhs.net who will be able to help you.
Thank you again.
Kind regards
Clare Blackburn
(Patient Liaison Improvement Lead)

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