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Superb personal care

Posted By Bettysboy

"Superb personal care"

About: Liverpool Heart and Chest Hospital NHS Trust HQ / Thoracic sugery

(as a carer),

My elderly mother was going for pre op on the Aspen Suite. She had an attack of pain and breathlessness in the car park. No one was around so I rang 999. They supposedly sent someone but after 30 mins I rang the Aspen Suite. Within 5 minutes, the ward manager had collected my mother in a wheelchair and she was being expertly cared for. Thank you for going above and beyond.

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Responses

Response from Liverpool Heart and Chest NHS Foundation Trust 5 years ago
Liverpool Heart and Chest NHS Foundation Trust

Submitted on 14/03/2019 at 08:20
Published on Care Opinion at 10:16

Thank you so much for taking the time to share your mother's recent experience with us. We're sorry to hear that your mother was in some discomfort on her way into the hospital, but so glad to hear that the staff on Aspen Suite were able to respond quickly as soon as they were made aware of her situation. Our very best wishes to you and your mother.

Update posted by Bettysboy (a carer)

Trying to contact the ward she is on now, and the CNS is however a little more problematic. We have been trying for over 1 hour and the phone is just ringing and ringing..cutbacks by any chance?

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