"Maintaining familiar surroundings"

About: Lanarkshire Community Services / Hospital at Home University Hospital Wishaw / General Medicine (Wards 5 & 8)

(as a carer),

My dad who's 88 and has dementia had a UTI.After a week of antibiotics he was no better and had became quite disoriented and we were struggling to look after him safely.He had fallen and needed assistance to mobilise.

His GP Dr Gallagher came out and arranged for Hospital at Home to attend.

Within a couple of hours a very cheery nurse called Teresa attended and took dad's bloods and did a heart tracing and vital signs etc.She was kind too and patient with my dad.Ashley,another nurse attended and took a comprehensive history from my father and I.Again it was apparent that she was focused on my dad's needs and gave him respectful attention.Nothing was done without thorough explanation.Dr Morgan the consultant arrived soon after.She too took time to introduce herself and cultivate good,professional rapport with my dad before diving in to the reason they were there.My dad's short term memory is very poor.He gets very anxious in unfamiliar places.Dr Morgan arranged for one of the other nurses (Tom) to attend later and do a bladder scan.

We decided a treatment plan,including my dad in the conversation.

One week and a couple of check ups,blood tests later and my dad is back to his baseline.Although he didn't need a lot of input,the fact that we had someone for a short time to get advice from was so reassuring to me.

I'm sorry if I've missed any names.I spoke to Ann on the phone.

I have no doubt that enabling my dad to stay at home contributed to his quick recovery.We are very appreciative of this service.


Response from Jacqueline Baird, Senior Nurse, Hospital at Home Service, NHS Lanarkshire about a year and a half ago
Jacqueline Baird
Senior Nurse, Hospital at Home Service,
NHS Lanarkshire
Submitted on 14/03/2019 at 10:21
Published on Care Opinion at 10:39

picture of Jacqueline Baird

Dear Firecracker,

Thank you so much for taking the time to share you and your dad's experience with us. I am delighted that you found great benefit from the Hospital @ Home service, they are really an amazing dedicated team and take such pride in their roles.

I am so glad that your dad's recovery was quick and hope that he continues to keep well. I will pass on your kind words to all staff and once again thank you very much for sharing your experience with us.

Kind Regards

Jackie Baird

Senior Nurse

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by Firecracker (a carer)

Thanks Jackie,

I meant to add that Tom was great with my dad that evening. He was very reassuring and made a point of updating us on blood results etc

I sent the story before I got a chance to add that!

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