"AE MDU ward 12"

Admitted via the GP went to Ae first they , they referred my father medical assessments unit, this took 2 1/2 hours whilst in AE reception area a nurse sat at the desk giving patient s details and medical conditions over the phone to the ward everyone could here it looks very unprofessional and is a breach of patient confidentiality.

We arrived on medical assessments unit with a very busy department the staff were very friendly and helpful the care assistant s worked extremely hard , it is very concerning the amount of patient who are acutely unwell waiting in a waiting room , some people had chest pains had no tests as they were sent straight from AE after 10 hours my father was given a trolley to lie down he was eventually transfered to ward 12 were the nightmare started the DRS just assessed what a few symptoms he admitted to hospital not what the GP diagnosed he was discharged 5 days later still very unwell and unfortunately he still is his GP has prescribed appointment medications. It’s awful that communication was awful it was like walking into a third world country,

I would like to praise the support worker on nights for all her hard work and honesty and concern regarding my father she was like a breath of fresh air and put the qualified nurses to shame as she was the only one who knew what condition my father had . When I contacted the ward the nurse in charge did not even know about my father this is extremely concerning!!!!