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My daughters mental health

Posted By Fingland 4

"My daughters mental health"

About: Dumfries & Galloway Community Services / Community Mental Health Team

(as a parent/guardian),

Two and half years ago my daughter who was then 35 was diagnosed with paranoid schizophrenia. The reason I am writing this is because you so many negative things about the mental service. I am my daughters carer and without the support of the MHN Thomson and her team.   Without them I do not think I could have coped. She has built a very good relationship with my daughter and tiny steps of progress have been made. I also find that if anything is concerning me I can always call her and she will always find time to speak to me. There is no pussy footing around with her which is the approach needed for my daughter. I am very grateful for her support and very thankful.  

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Responses

Response from Michaela Cannon, Patient Feedback and Complaints Co-ordinator, Patient Services, NHS Dumfries & Galloway 5 years ago
Michaela Cannon
Patient Feedback and Complaints Co-ordinator, Patient Services,
NHS Dumfries & Galloway

I am responsible for the co-ordination of Patient Feedback and Formal Complaints received by NHS Dumfries and Galloway.

Submitted on 19/03/2019 at 17:45
Published on Care Opinion at 22:56

picture of Michaela Cannon

Dear Fingland4

Thank you for taking the time to provide us with your feedback. We are delighted you and your daughter had an excellent care experience.

I have forwarded your comments to the staff concerned as I know they will appreciate your kind words. We are indeed fortunate to have such a committed and dedicated staff within NHS Dumfries and Galloway and it is always heartening for staff to receive such positive feedback.

If you have any further comments or improvements that you would like to suggest please do not hesitate to contact us.

Kind regards

Michaela

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Response from Linda McKechnie, Lead Nurse and Professional Manager, Community Mental Health Services, Mental Health, Learning Disabilities, Psychology and Specialist Drug and Alcohol Directorate, NHS Dumfries and Galloway 5 years ago
Linda McKechnie
Lead Nurse and Professional Manager, Community Mental Health Services, Mental Health, Learning Disabilities, Psychology and Specialist Drug and Alcohol Directorate,
NHS Dumfries and Galloway

Submitted on 20/03/2019 at 09:16
Published on Care Opinion at 10:14

picture of Linda McKechnie

Dear Fingland42,

Thank you much for providing such positive feedback. It is lovely to hear that you have had such a good experience with our Community Mental Health Service. I know that Caroline and the team will be very appreciative of your kind words, and I will make sure this feedback is passed on them.

With best wishes to you and your daughter

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