"My father lost in a strange environment"

My father had a repeat MRI scan at Raigmore however the scanner was out of service and he was escorted to a mobile scanner, my mother was told to just wait for him at the original waiting room. My mother grew increasingly more worried when he failed to return from his scan and asked the reception staff to contact the staff at the MRI to be told he was let out of his MRI ages ago.

Now my father had his MRI due to having a brain tumour which affects his cognitive ability including his memory and processing of information and requires someone to be with him as he gets confused very easily. My mother was very upset as he had not returned to the waiting room and went to find him. My father had gotten lost in the hospital due to it being a strange environment and became very upset and felt very sore and sick following his scan and my mother eventually found him he was very distressed and also missing his glasses which he requires at all times.

This was a very upsetting time for both of my parents and I feel that the staff neglected to help my father by not escorting him back to the waiting room and leaving him as soon as his scan was finished.