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Amazing staff

Posted By KLo

"Amazing staff"

About: Queen Margaret Hospital / Minor Injuries Unit Scottish Ambulance Service / Emergency Ambulance Victoria Hospital / Accident & Emergency

(as a parent/guardian),

My son had an allergic reaction and needed medical help. It was a scary experience for him and for me. His lips swelled up and he was very uncomfortable. 

The staff at Minor Injuries in Dunfermline Queen Margaret, the ambulance crew and the staff at A&E in Kirkcaldy were all amazing. 

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Responses

Response from Jamie Doyle, Head of Nursing - Acute Services Division (Corporate), Acute Services Division, NHS Fife 6 years ago
Jamie Doyle
Head of Nursing - Acute Services Division (Corporate), Acute Services Division,
NHS Fife

Submitted on 11/03/2019 at 20:38
Published on Care Opinion at 23:51

Good evening KLo

Thank you for your lovely feedback. I am glad our teams were able to help you and your son during such a scary time! I hope you and your son are well.

Best wishes

Jamie

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Alan Martin, Clinical Development Manager, National Operations, Scottish Ambulance Service 6 years ago
Alan Martin
Clinical Development Manager, National Operations,
Scottish Ambulance Service

Submitted on 12/03/2019 at 07:37
Published on Care Opinion at 08:29

picture of Alan Martin

Dear KLo,

Thank you so much for taking the time to share your feedback on CareOpinion. I am so sorry to read that you had a need to use our service and that of the wider NHS. Particularly due to your son needing urgent medical attention. That must have been terrifying. I am however really pleased to read that all the staff that you encountered obviously left a good impression on you. It is always lovely to hear when we have done a job well.

I do hope that your son is feeling much better now and you do not need to go through that again.

All the very best!

Alan

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by KLo (a parent/guardian)

Thanks guys! I just wanted to share my positive experience. The ambulance crew, Dave and Graham, were particularly awesome.

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