"No empathy, no care, no organisation"

Yet again this 'surgery' has failed in the very basics of healthcare.

Appointment made in response to a letter from them to discuss medication requested by specialist only for them to deny receiving the hospital letter or asking me to make an appointment. Unwilling to discuss another health matter suggesting I 'talk to my regular GP' however that would be someone who I have vowed to never see again.

Receptionists actively obstruct communication with the practice manager neither offering to ask her to call back even when fully aware that a complaint is to be made or even asking what the problem is.

If this is what the NHS has come to heaven help us!