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"The RCHT Crocodile"

About: Royal Cornwall Hospital (Treliske)

(as a relative),

I have been visiting my mother on Pendennis ward for the last 3 days and upon entering the stairwell from Level 1 at Trelawney entrance to 2nd level, there has been a Crocodile sweet sat at the top of the stairs for three days.  

Although this little jolly fellow has survived being eaten, he is now littering the stairwell and unfortunately shows that the areas are not cleaned on the regular basis!  I first spotted him on Friday and he is still there today, Monday.  Along with a large chunk of chocolate muffin on the 2nd level entrance! 

If this is the cleanliness of a stairwell, which is used daily and repeatedly, does that mean that there are other areas of the hospital that are also not cleaned on a regular basis? 

I hope the crocodile is escorted from the premises as soon as possible, he clearly doesn't belong on a hospital floor.  

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Responses

Response from Claire Billing, Complaints Officer, Patient Experience, Royal Cornwall Hosptials NHS Trust 5 years ago
Claire Billing
Complaints Officer, Patient Experience,
Royal Cornwall Hosptials NHS Trust
Submitted on 05/03/2019 at 16:58
Published on Care Opinion on 06/03/2019 at 08:26


Dear Puddingelephant,

Thank you for taking the time to contact us with your report of crocodiles on the stairs!

I have just visited all of the stairs in Trelawney and can report that they have all been cleaned or are in the process of being cleaned. I am happy to confirm that the crocodile (aka sweet) is no more.

However, this is a high use area and you are right it should have been cleaned on the Saturday and Sunday. I have spoken to the supervisor and there is going to be an investigation as to why this was missed.

Please note that Mitie take the cleanliness of these areas seriously and will reinforce to our team why it is so important.

With kind regards

Claire Billing

Contract Auditor Mitie

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