"Appalling care for my daughter"

About: Nottingham University NHS Trust - Queen's Medical Centre Campus / Accident and emergency

(as a parent/guardian),

My daughter attended A&E as she was having an asthma attack. She arrived at 4.15 and wasn’t seen for 1.5 hours. She was taking ventolin inhaler every 15 mins. Eventually had a chest x-ray, SATS and blood taken. Finally after being there 6 hours she was seen by a nurse at 10pm, because her SATS were fine and the chest x-ray was clear the nurse decided, in bad wisdom, that it wasn’t an asthma attack and she had a viral illness in her throat. She was advised to go home and drink water.

Asthma can be life threatening and as a mum 70 miles away when my daughter is at uni I expected far better care. She didn’t see a Dr the whole time.  Because of the lack of care she came home to see our GP who said she should have had a nebuliser and steroids. Thankfully we have a good GP who treated her well. 

The staff need educating about the symptoms, dangers and treatment of Asthma before someone dies needlessly. 


Response from Nottingham University Hospitals NHS Trust

I’m sorry to hear about your daughter’s experience in our care. If you’d like to talk to us about this so that we can listen to your concerns, please contact me on 0115 924 9924 ext 63700 (with your daughter's permission) so we can discuss what happened and use this to learn from where this is necessary.

I hope your daughter is feeling better.

Kind regards

Clare Mayfield

Emergency Department Matron

  • Shocked sad mother of very ill daughter thinks this response is helpful
    {{helpful-1}} other {{helpful-1 == 1 ? "person thinks" : "people think"}} so too

Update posted by Shocked sad mother of very ill daughter (a parent/guardian)

Thank you for your response. I will speak to my daughter but I know that she will want me to talk to you. She is training to do Pharmacy at Nottingham Uni and was shocked at what happened.

I’m very pleased that you’d like to talk so the necessary staff can be trained on how to deal with this in future.

Kind regards

Gill Platt