"Pallion walk in center"

After struggling with pain in my hand for over a week and not being able to get an apt with the gp the pain was so much I attended the walk in centre hoping that someone would at least examine my hand which was swollen and very painful and at least spare 5 mins to give me some advice on what to do or be able to assess if it was a sprain or needed an x ray .

After waiting over an hour and half to be triaged i was summoned unto a small room with a nurse and hca (who proceeded to sit on the bed) to be told they wouldn't see me as I couldn't say how I had hurt my hand and therefore it was not a trauma! The nurse was very rude and said i should be happy as probably wouldn't have to wait as long to see my GP! I left no further forward still in pain and still unable to get an apt with my gp! I would not recommend this service to anyone I am a nurse myself and could not believe the lack of care and professionalism being demonstrated the staff need to be reminded that they have a Code of Conduct that they clearly disregarded with myself and others I observed while waiting. The reception staff were the only ones to display any care to the patients some of whom were clearly very unwell and distressed .