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"Truly caring professionals"

About: Gartnavel General Hospital / Elderly Medicine

(as a relative),

Writing on behalf of my family to express our thanks to Gemma, Ruth, and all the nursing and care staff on Ward 3C at Gartnavel General Hospital in Glasgow for the care and attention to the needs of our mother after she was admitted in November last until her death earlier this month.

The staff were, without exception, caring and understanding, and showed great patience and consideration in their care for our mother; and were universally helpful and sympathetic in assisting us on our frequent visits, and especially in helping us to deal with her final days and hours.

You are truly caring professionals.

Thanks to all at 3C, Gartnavel

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Responses

Response from Nicole McInally, Patient Experience and Public Involvement Project Manager, PEPI, NHS Greater Glasgow and Clyde 2 years ago
Nicole McInally
Patient Experience and Public Involvement Project Manager, PEPI,
NHS Greater Glasgow and Clyde
Submitted on 22/02/2019 at 16:10
Published on Care Opinion on 23/02/2019 at 20:50


picture of Nicole McInally

Dear Rics

Thank you so much for getting in touch.

My sincere condolences to you and your family on the loss of your Mother.

I am heartened to read about the care your Mother received from all the staff in Ward 3C. I am also pleased that the staff were there to support you and your family at this very difficult time.

It will be my pleasure to share your feedback with the staff in Ward 3C.

Take Care

Nicole

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Response from Nicole McInally, Patient Experience and Public Involvement Project Manager, PEPI, NHS Greater Glasgow and Clyde 2 years ago
Nicole McInally
Patient Experience and Public Involvement Project Manager, PEPI,
NHS Greater Glasgow and Clyde
Submitted on 25/02/2019 at 14:37
Published on Care Opinion on 26/02/2019 at 09:35


picture of Nicole McInally

Dear Rics,

On behalf of the staff in ward 3C may I offer our sincere condolences to you and your family on the death of your mother. I would like to thank you for sharing your experiences of the care, which is greatly appreciated by Sister Weir and her staff, even more so that you shared them at this very difficult time for you. It was a great privilege for us to look after your mother and provide support to your family during her final days.

Kind Regards

Geraldine Marsh

Interim General Manager

Older People's Services

South Sector

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