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Care Opinion

follow up appointment times

Posted By Bunch

"follow up appointment times"

About: Croydon University Hospital / Trauma and orthopaedics The South West London Elective Orthopaedic Centre

(as the patient),

I had my hip replaced at Epsom centre in November 2018 and have nothing  but praise for the care I received there, but according to the booklet issued if I had not heard about a follow up replacement withing five weeks I should get in touch. This I did at six weeks to be told that since I was referred by Croydon University Hospital my review by the consultant would take place there and to get in touch with them.

This I attempted to do with no success at all, but after a fruitless morning on the phone I managed to get a recorded message asking me to leave my details and message and I would be contacted. Afraid not,not a word!

It is now twelve weeks since my operation and in desperation I wrote a letter and hand delivered it to the department when I was in the hospital last Saturday , but up to today again no word.

It is such a pity that an excellent experience has been spoiled by the link between CUH and patient. I know that my follow up appointment request was sent to CUH by SWLEOC the day after my operation so what has gone wrong?

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Responses

Response from Hilary Frayne, Head of Nursing for the Emergency Department, Croydon Health Services 5 years ago
Hilary Frayne
Head of Nursing for the Emergency Department,
Croydon Health Services

Submitted on 25/02/2019 at 10:08
Published on Care Opinion on 26/02/2019 at 09:19


I am very sorry you are having a very poor experience and not yet received a follow up appointment.

If you are able to contact our PALS office with more information the team will be happy to help. Our PALS office may be contacted by telephone on 020 8401 3210 or by email at ch-tr.pals@nhs.net. The office is open during the week from 9am to 4:45pm.

Regards

Hilary Frayne

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by Bunch (the patient)

Thank you Hilary,

I was delighted to receive a telephone appointment yesterday for this afternoon!Do hope others waiting for a follow up will be cheered. Is it just CUH or are other hospitals having the same problem?

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