Recently I attended for an outpatients appointment at Robert Jones and Agnes Hunt hospital. I arrived mid morning and was seen finally over two hours later. The reason appeared to be that there were insufficient nurses for removing stitches and dressings from people like me. And two patients fainted during the morning.
OK. People faint. This has happened before and will happen again.
So put on more staff to cope with this, or book less patients in.
Three years ago I submitted much the same complaint and received a standardised impersonal reply. It seems like nothing has happened to improve the situation.
There seemed to be very little attempt to inform waiting patients about delays. Apparently a nurse did tell us, but before I arrived, ie not during my nearly two hour wait.
I think that the looks of resignation and boredom and frustration on patients' faces will soon translate into spreading the word about the hospital's attitude to waiting patients. Please work to improve this, and involve patients.
"Outpatients waiting times at Robert Jones and Agnes Hunt hospital"
About: Robert Jones & Agnes Hunt Orthopaedic Hospital Robert Jones & Agnes Hunt Orthopaedic Hospital Oswestry SY10 7AG
Posted by Geoae7 (as ),