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"My care was sporadic on Ward 31"

About: Darlington Memorial Hospital / General surgery

(as the patient),

This is an assessment ward where patients are initially brought to and then moved to appropriate wards. A difficult job for them where availability of beds is paramount. Unfortunately this means that some of the staff have no concept of the actual patient as they aren't used to building relationships. My care was sporadic, and when a surprise condition emerged which was medical and not surgical, I was told I shouldn't be on this ward - not pleasant when you are a person not a number. As with any workplace, the attitude starts from the top and unfortunately, a good example isn't set here as there's too much time spent gossiping when patients are in pain or need to be helped in some way. I'll be prepared to be ignored and left in pain should I end up on this ward. That said - there are a few real gems who made my stay bearable

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Response from Darlington Memorial Hospital 3 years ago
Darlington Memorial Hospital
Submitted on 04/03/2019 at 13:25
Published on at 14:06

Thank you for providing feedback on your recent visit.

I am very sorry to hear that you were unhappy with your experience on this occasion and we will make sure your feedback is passed to the relevant manager.

We would welcome the opportunity to discuss your concerns with you and if you would like to contact us with some more detail it would enable the matron or manager to look into your concerns for you.

If you feel this would be useful please contact the Trust’s Patient Experience Team on 0800 7835774.

If you would prefer to contact us by email, our address is

If you do decide to contact us, please make us aware that you have left comments on the NHS Choices website.

The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients.

Thank you for leaving your comments on NHS Choices.

Patient Experience Team

County Durham and Darlington NHS Foundation Trust

Tel: 0800 7835774

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