"Referred 2 and a half years ago"

About: Ayrshire & Arran Community Services / Child and Adolescent Mental Health Services Ayrshire & Arran Community Services Child and Adolescent Mental Health Services

Posted by Concerned123 (as a parent/guardian), 5 years ago

I feel let down by this service. My child was referred 2 and a half years ago. Had an initial appointment and questionnaire. And then just sat on a waiting list. I call every so often to be told he's still on a waiting list. Surely there should be nhs targets the same as any other nhs service? The secretary was very understanding at my frustration.

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Eunice Goodwin

Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team,

NHS Ayrshire and Arran

I respond initially to most of the posts and ensure they are passed to the appropriate team whether they are compliments, observations or grumbles. It is important to make sure all issues are addressed and I try to encourage that to happen for all the posts as required.

Submitted on 25/02/2019 at 09:34

Published on Care Opinion at 13:10

Dear Concerned123,
I have been asked to post this on behalf of Tommy Stevenson, Senior Manager (CAMHS/CEDS)
"I am sorry to hear about your experience with CAMHs. These specialist services do have a considerable demand and unfortunately, there are considerable waits for some for example - neuro developmental assessments including ADHD. Diagnostic tests can be helpful, but they are not the only option for support. To help us understand what is happening with your referral, can you please contact me, on 01294 317841
Kind regards,
Tommy"
Tommy Stevenson
Senior Manager (CAMHS/CEDS)

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Update posted by Concerned123 (a parent/guardian) 5 years ago

Thank you for taking the time to respond. I will call you to discuss the matter further.

Eunice Goodwin

Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team,

NHS Ayrshire and Arran

I respond initially to most of the posts and ensure they are passed to the appropriate team whether they are compliments, observations or grumbles. It is important to make sure all issues are addressed and I try to encourage that to happen for all the posts as required.

Submitted on 26/02/2019 at 16:52

Published on Care Opinion on 27/02/2019 at 13:27

Thank you Concerned123

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