"Shoulder release operation"

About: Nottingham University Hospitals NHS Trust - City Campus / General surgery

(as a service user),

Exceeded my expectations with the high quality of care and procedure. All Staff are very good at being patient centred .. patient, explaining what is happening and why, checking my understanding. I know people get fed of answering the same questions, but this is to ensure no mistakes are made as you move through to other departments. I watched the procedure on screen. I would recommend this ... it’s awsome, but also you get taken through what is happening which makes you feel included and respected, not just a body being operated on. My mobility is instantly better and had very little discomfort.  

Responses

Response from Nottingham University Hospitals NHS Trust

Thank you so much for getting in touch and for leaving such positive feedback about your experience in our care. It’s great to know that you felt well-informed and respected at every step of your treatment. I’m glad you enjoyed seeing your procedure take place on screen and that it gave you a better understanding of what the team were doing and what would be happening next. I have shared your feedback with the team who wish you all the best with your ongoing recovery.

Best wishes

Louise Challans, Matron for Elective Orthopaedics

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