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"Monklands Same Day Admissions"

About: University Hospital Monklands / Day Surgery

(as the patient),

I attended Monklands Hospital Same Day Admissions today for a small procedure.

I was extremely nervous given that this was my first experience in hospital for any kind of surgery. 

From the minute I walked in I was reassured and kept up to date on what was happening by the two lovely ladies in admissions (I'm horrible with names - sorry!) 

When I was taken through to wait to go into theater, another nurse (I think his name was Gary) took a couple of minutes to explain what would happen in theatre and really helped with my nerves. I was then accompanied into theater by two lovely nurses (one of whom I think was a charge nurse) who talked to me and helped to keep me calm throughout the procedure and let me know what was happening. The doctor performing the operation - I think it was a Dr Newton was also fantastic and I felt really reassured throughout the whole thing. 

I can't thank any of the staff in same day admissions enough for being so kind and patient they are all truly assets to the NHS! 

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Responses

Response from Lynn McTavish, Interim Surgical Service Manager, University Hospital Monklands, NHS Lanarkshire 5 years ago
Lynn McTavish
Interim Surgical Service Manager, University Hospital Monklands,
NHS Lanarkshire
Submitted on 18/02/2019 at 11:04
Published on Care Opinion at 11:29


picture of Lynn McTavish

Dear Cakey

Thank you so much for taking the time to tell us about your experience whilst attending for surgery at University Hospital Monklands. It can be a very daunting experience attending for surgery and I am pleased that our staff were able to put you at ease and make this a positive experience for you.

I have passed your lovely feedback on to the Same Day Admissions and Theatre Teams who will really appreciate this.

With best wishes for your ongoing recovery.

Kind Regards

Lynn McTavish

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