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Continence Service

Posted By mariona

"Continence Service"

About: Locala Community Partnerships CIC / Continence advisory service

(as a relative),

I feel my father has had very bad service from the Continence Service at Locala, waited 10 months for any help, first referral lost, then keep passing the buck between Care Homes and respite care, and every time ask for a new bladder diary.

Last phone call the Nurse Advisor was threatening and told me I had to buy the pads. 

This saga keeps going on and all the while my father has no continence products.

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Responses

Response from Jane Appleyard, Continence Specialist Physiotherapist, Continence Advisory Service, Locala Community Partnerships 5 years ago
Jane Appleyard
Continence Specialist Physiotherapist, Continence Advisory Service,
Locala Community Partnerships

Submitted on 10/02/2019 at 20:56
Published on Care Opinion on 12/02/2019 at 09:37

Can I apologise for your experience of care from the Continence Service to date. I'd like to reassure you that we have in place an electronic referral system so we can investigate the issues you report about the 10 month wait.

Patients who are referred to our service have their details reviewed within 48 hours and a community visit is arranged at a convenient time.

Bladder diaries do form part of the assessment process along with a number of other tests and investigations in order for us to provide the most appropriate treatment. This may or may not involve provision of continence products.

If you could contact the Continence Admin Team 03030034347 they will take the necessary details and arrange for a clinical team leader to review your fathers records.

Our priority is to ensure that your father receives the appropriate support as soon as possible.

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