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We still don’t have a follow up review

Posted By Mummymummy

"We still don’t have a follow up review"

About: Forth Valley Royal Hospital / Children's Ward

(as a service user),

My son has a number of allergies and was seen for his first paediatrics appointment last year. A case history was taken and we were assured we would be followed up in 6 months.

We received a telephone reminder for an appointment 5 days before an appointment at the start of this year and the next day (4 days before the appointment) received a letter.

I contacted the department to explain this was unsuitable. We received an appointment with a months notice and I have organised childcare to attend. However we received a letter to inform us that appointment was cancelled and that we had a new appointment for 6 days time (which we would be unable to attend).

10 months after our first appointment we still don’t have a follow up review. It is impossible to attend with such short notice and this is completely outwith the NHS guideline I have read.

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Responses

Response from Gail Bell, Deputy Head of Midwifery, Women and Children, NHS Forth Valley 5 years ago
Gail Bell
Deputy Head of Midwifery, Women and Children,
NHS Forth Valley

Submitted on 31/01/2019 at 13:10
Published on Care Opinion at 15:53

Dear Mummymummy

Thank you for sharing your frustrations with our appointments system.

I am sorry to read about your problems getting a suitable follow-up appointment and can understand your disappointment with the process. As you say, the time is passing quickly from your first consultation and I am sure worrying you as you will be keen to get your little boys allergies addressed.

I have linked with my colleague Helen Bauld who is the Lead Nurse for Paediatrics. If you would be happy to contact her to share your sons details she will hopefully be able to give you support and help resolve the situation. She can be contacted by telephone on 01324567483 or via email on helen.bauld@nhs.net.

Once again thank you for your feedback, it will be used to help us improve our service not only for your little boy but for other children and their families.

With best wishes

Gail

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