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"They made this difficult experience that much..."

About: Marie Stopes International West London Centre

Naturally this situation was difficult but from the moment I called Marie Stopes helpline on finding the news out to the day of the procedure I had as much support as I could wish for. The nurses and staff on the phone are so helpful, kind and reassuring. On the day everything was on time, I barely had to wait around at all. Firstly the nurse who did my scan was really sweet and calmed me down. She gave me advice on preventing this situation asking again without being patronising. Then I moved into a another room where I was asked to read an information booklet, went through the consent form and given the first pill and some anti sickness medication. As I opted for the same day procedure I was also given another 4 further tablets which I had to administer myself. I was then free to leave. I was given some antibiotics to take home and 2 further pregnancy tests to take weeks 3/4 after the procedure to check for succcess.

I am so grateful for the respect I received, no one made me feel ashamed. Thank you very much for making this tough experience that much easier.

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Responses

Response from Marie Stopes International West London Centre 6 years ago
Marie Stopes International West London Centre
Submitted on 05/02/2019 at 14:49
Published on nhs.uk at 15:06


Thank you for taking the time to give such a lovely feedback. It’s good to know that our hardworking teams are appreciated and I’ll pass this on to the West London Managers today. At MSI we take pride in providing all clients with the highest quality of service and care.

I am sure your comments will be most helpful to others who might find themselves in the same situation. We wish you all the very best from Marie Stopes UK.

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