"Dads stay on ward 57"

About: Western General Hospital / Urology Western General Hospital Urology EH4 2XU

Posted by clm2708 (as a service user), 6 years ago

I would like to say how kind, caring and efficient all the staff on Ward 57 were to my Dad when he was admitted before Christmas. He suffers from Dementia and as a result really struggles to be an inpatient and get very distressed easily. My mother and siblings were all able to stay overnight with him to keep him calm and secure and all the staff we encountered, from medical to domestic, showed immense understanding and compassion.

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Catriona Rostron

Associate Nurse Director, Western General Hospital,

NHS Lothian

Submitted on 29/01/2019 at 11:36

Published on Care Opinion at 14:42

Dear clm2708
I am so pleased to read that your father's experience in Ward 57 was so good and that you found the care provided to your family was appropriate and helpful to your father.
We have been undertaking a lot of education and training in the care of elderly patients and those with dementia on the site, so it is reassuring that this has been your families experience.
I am really grateful to you for taking the time to provide this levely feedback, which I have shared with the Surgical Clinical team.
I hope your father is feeling much improved.
Catriona Rostron
Associate Nurse Director
Western General Hospital.

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