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"Enormous gratitude to Rothesay House"

About: Ailsa Hospital / Old age psychiatry Community/District Nursing Service / Community Nursing - East Ayrshire Occupational Therapy

(as the patient),

I received fantastic help from Rothesay House and particularly wanted to commend Carole, Senior Nurse, and Jaqui, Occupational Therapist, for their care and support over the last year.

I was the sole carer for my very elderly mother who I  nursed over a long period. During this time I was living with her  my own home was burned down by arsonists, my son and his family moved to Australia and people stopped visiting my mother. It added to the isolation, I became very withdrawn and unwell. A domiciliary visit from a psychiatrist from the Mental Health for the Elderly unit led to Carole coming to see me and referring me to Ailsa Hospital where I was on Croy Ward and then to 

Rothesay House.

I have received excellent care from both Ailsa Hospital and Rothesay House and am particularly grateful to Rothesay House for their continuing care. I am now well on the way to recovery, without their help I would still be antisocial, isolated and withdrawn.

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Responses

Response from Eunice Goodwin, Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team, NHS Ayrshire and Arran 5 years ago
Eunice Goodwin
Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team,
NHS Ayrshire and Arran

I respond initially to most of the posts and ensure they are passed to the appropriate team whether they are compliments, observations or grumbles. It is important to make sure all issues are addressed and I try to encourage that to happen for all the posts as required.

Submitted on 29/01/2019 at 11:42
Published on Care Opinion at 14:42


picture of Eunice Goodwin

Dear novemberth59,

I am so sorry, what a lot to cope with. It is no surprise you needed some support to help you through. I am very pleased to read that you got that help and support from the teams you have mentioned.

Thank you so much for taking time to share this story with us, I think you are a star and your story will give encouragement to others reading it.

I will happily pass this on to the teams so they can appreciate the impact they have had, and to pass on your gratitude.

All the best for your onward recovery,

Eunice

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