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"no consideration for womens feelings"

About: Marie Stopes International Manchester Centre

i had a medical termination early december which didnt work so i attended on 28th december for a surgical. i was told that me and 2 others before me would be done by 1:30 before the surgeon went on his dinner. 1:40 came and i started to become upset that i had to wait for so long. i hadnt eaten or had a drink all day on their orders, had to keep talking myself out of walking out of there when the head nirse came and asked of there was a problem. at this point i started having a mini panic attack with nerves, she was in my face telling me that i put myself in the position in the first place! i did everything i could not to get pregnant in the first place by using contraception bit it failed. she was shouting telling other nurses that i was abusive and aggresive for telling her to get out of my face and i walked away. she kicked a footstool out of the way that was keeping the waiting room door open and slammed the door telling me she will be telling them not to do the surgery. i was so upset. at 2:15 another nurse came for me and told me that they were ready for me. everything went well and i was taken into the recovery room, upset about what i had done. nurses were in there talking about midwifery and delivering babies! this is not how this establishment should be run. i got home and rang marie stopes to put in a complaint. they said they would look into it and contact me but im still waiting for an update 3 weeks on. dont go to marie stopes!!!

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Responses

Response from Marie Stopes International Manchester Centre 6 years ago
Marie Stopes International Manchester Centre
Submitted on 05/02/2019 at 15:56
Published on nhs.uk at 16:06


Thank you for sharing your experience and I am sincerely sorry for any lack of information or rudeness from our staff members.

We take feedback very seriously as it helps us to identify ways of making things better for our clients. Your comments will be sent to the clinic manager to investigate, however if you wish follow up with this complaint then please contact us again on our 24 hour helpline 0845 300 8090

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