This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?

"Mother in Laws Cancer Treatment"

About: Llandovery Hospital Morriston Hospital / General Medicine West Wales General Hospital / Medical Oncology

(as a relative),

The year before last my mother in law had been to the local GP several times over approximately 12 months to complain about her throat and the problems she was having swallowing. Finally, after a conversation with her family, she went back to the local GP and demanded to see a consultant. After scans the consultant diagnosed my mother in law as having late stage cancer which had spread to the area around the lung.

The treatment she was given at Glangwilli Hospital started with Chemotherapy in a liquid form which was to be delivered by a stent to the area of cancer. She attended the clinic and was given a fluid sack which was attached through the arm to the stent via a valve which was then covered with dressing. Unfortunately the valve was not opened and after three days when she returned to the clinic after the weekend it appears that none or unknown and unmeasured amount of the chemotherapy drug had been administered. It was suggested that my mother in law must have knocked the valve, and she was deemed to be inappropriate for this type of treatment.

The decision was then made to use a tablet form of the chemotherapy, however given she had cancer of the throat this was very difficult and painful to take. My mother in law took the tablets and was sent home with no monitoring. The next day she collapsed due to a reduction in magnesium levels (which we later found out is not an uncommon side effect) and ended up in hospital for an extended period of time. At this point we had a meeting with the local patient liaison representatives from the hospital to question the chain of events and my mother in law’s care by the trust. 

It was then decided to give my mother in law extensive radiotherapy which was delivered over a number of weeks with week long stays in Morriston Hospital over the summer and autumn. Following this therapy she went back for a check up around the Christmas and was informed by letter at the start of last year that the cancer had been stopped.  

However, she was again having problems swallowing and coughing she had an x ray and was given antibiotics for a chest infection at Llandovery Hospital. She continued to feel unwell but went ahead with a holiday to Holland in the April. They day after returning from this holiday she was Blue lighted back into the local hospital, where after spending a day in the decision making unit was transferred to the ICU unit, with fluid on the lungs and significant bacterial infections. 

The scarring in her oseophegus due to the radio therapy was such that it blocked food going down in to the stomach and forced it in to the lungs. The consultant on the ward at Glanwilli indicated to us that the scarring should never have been allowed to get to that point and unfortunately there was nothing  realistically they could do, and the only option to potentially extend her life would leave my mother in law with a very poor quality of life even if it worked. My mother in law did not want to go through with the procedure and as expected did not recover.

We as a family thought long and hard about our options, however my wife having lost her mother unexpectedly and being told she was clear of the cancer, could not bring her self to complain or even in fact get in touch with the patient liaison team at the hospital. We felt that even that if we complained or looked at other options that the system would not change and we not have her mother in law back. 

I personally have thought several times that perhaps not raising a complaint was not the right option as other families may have to experience a similar outcome if things do not change at the trust. 

Many of the people involved with my mother in laws care were wonderful but we feel there were many systemic failures and opportunities missed to secure a different outcome.

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Jeff Bowen, Head of Patient Experience, Hywel Dda University Health Board 5 years ago
Jeff Bowen
Head of Patient Experience,
Hywel Dda University Health Board
Submitted on 14/02/2019 at 14:25
Published on Care Opinion on 15/02/2019 at 10:04


Dear BJConcerned

Thank you for providing this feedback and I am so sorry to hear of your concerns and apologise for the fact that your mother in law’s experience was poor whilst under our care.

We really try hard to improve our services based on the comments and feedback we receive from our patients, their carers and families.

We would like the opportunity to discuss your experiences more fully and to apologise in person.

Please do call the Patient Liaison an Advice Team on 0300 0200 159 or e-mail. hdhb.patientsupportservices@wales.nhs.uk and we will be able to talk to you in more detail. Even If you wish to not make a formal complaint, other options are available to ensure your feedback helps us learn lessons from the events that have occurred.

Many Thanks

Jeff

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Patient Experience, Swansea Bay University Health Board 5 years ago
Submitted on 15/02/2019 at 14:16
Published on Care Opinion on 18/02/2019 at 12:02


Dear BJConcerned,

We were so very sorry and saddened to read your post.

Please accept our sincere apologies for distress cause to you and your family.

In light of the issues you have raised we feel they need to be addressed as a matter of urgency under our Putting Things Rights Complaints Procedure.

The Putting it Right procedure will allow us to fully investigate the issues you have raised and provide you with full report of our findings. However, we also understand you may not wish to proceed with this suggestion. You may find it if more useful to discuss your concerns on a more personal basis with our Complaints manager Mrs Ford on 01639 683319. Who would be able to support you and discuss the concerns you have raised and how best as a family you may wish to proceed.

We value any feedback on the care we provide for our Patients and we hope you will consider our suggestions.

Once again, please accept out sincerest apologises on behalf of ABMU Health Board.

Kindest regards

Marcia

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k