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"Caring doctor"

About: Inpatient mental health care / Working age adult acute wards

(as a relative),

My mother was admitted to Rydon Ward 1 following a mental breakdown. Her Dr was amazing throughout her admission, and they really cared about their patients. They were respectful of the student nurse and involved them in everything which was a brilliant learning experience for them.

The Dr not only cared and supported my mother, but also her family. They were worried about me who was mums caregiver at the time, who she relied massively on and arranged an assessment for me to talk to a nurse about my feelings and how I was coping and things that could be put into place to help my younger brother, this nurse was very lovely and was very competent.

The only negative feedback I have to give is the fact the nurses and support workers lock themselves away in their office, away from the patients and do not interact with them. When the crisis team came to review my mum to section her, they told us there would be nurses to talk to about any worries and concerns 24/7, however the majority of the nurses and support workers were unapproachable and would avoid eye contact/interaction with patients and relatives, and the atmosphere wasn't very great. But I cannot fault the Dr, the student nurse and the nurse I saw. 

Environment

Environment


Appointments

Appointments


Staff attitude

Staff attitude


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Responses

Response from Somerset NHS Foundation Trust 5 years ago
Submitted on 29/01/2019 at 12:34
Published on Care Opinion at 14:45


Thank you very much for your feedback on your families recent experience of care within Rydon ward, the positive feedback on your families interactions with medical staff is very much appreciated and will be fed back to the doctors who were caring for your mother.

We are very sorry that your experience of the nursing care within the wards was not as expected, though we are very grateful that you have taken the time to provide this response. Your response to this aspect of your mothers care will be fed back to the manager of Rydon ward, which will enable us to improve the experience for people who may be admitted to Rydon ward in the future.

Head of Inpatient and Urgent Care Services
Adult Mental Health and Learning Disability Directorate

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