"Care of a relative"

I have been asked to complain about the treatment my relative receives on his behalf.

In the first instance, I would like to say that he is happy about the treatment he receives from the physiotherapist all be it early stages he feels that he is progressing.

What he is not happy about is several things. Firstly the treatment he receives from particular members of staff. He complains about biased and unfair treatment. For eg. He notes that other patients visitors, were directed to where they are having physio, so that they could see how there relative or friends  are progressing and thus feeling supported.  Whilst his were directed to the TV room. Resulting in the visitor waiting in the room for almost an hour without notifying them that he had returned or any one informing him that he had a visitor.

His care, He complains that on average he has to wait approximately one to one and a half hours before any one comes to change his soiled undergarments. He believes he should wait not longer than, twenty minutes this is uncomfortable and frustrating because he is unable to do it for him self.  He also has a cafitor in. I am not sure how often it I meant to be changed but would also liked that to be looked into. 

Where he wheel chair is located I don't know if he has access to the alarm or call button. Admittedly I didn't look.

Finally both he and the member of staff that was present was concerned about the amount of medication he was receiving and the cocktail. In particular he feels and so does the member of staff who was present feels that he doesn't need the blood pressure tablets because his blood pressure fluturates only when he is upset.

Can you look into the following.

Access to Alarms and call buttons both when on the bed and in the wheelchair.

Medication cocktail and there effects/side effects particularly to his liver and temperament.

Communication between staff, patients, and relatives/ friends.

What he calls preferential treatment to other patients and biased treatment to him.

Note that since admittance he cut his locks off.