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System for changing appointments

Posted By Hollyanna

"System for changing appointments"

About: Salford Royal / Gastroenterology

(as a service user),

This continues from my previous post about difficulties with changing an appointment. I received a reply from a manager in the endoscopy unit. They explained I'd been given an appointment on a day I had said I would be unavailable (as I had a neurology appointment) by saying the information I had entered on the website about my availability had not been passed on to the endoscopy unit from outpatients. They said it is never passed on as they use a different system. So their time was wasted sending me an appointment that outpatients knew I could not attend! I have received no reply as to how it is possible for a hospital department to give a patient an appointment at a time when they already have an appointment in a different department. Are appointments not linked to the patient's hospital number? This unhelpful system adds a lot to the stress patients are already under.

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Responses

Response from Salford Royal 5 years ago
Salford Royal

Submitted on 15/01/2019 at 16:15
Published on nhs.uk at 17:05

Dear Hollyanna

Thank you for taking the time to post your comments. We are so sorry to hear about your experience with trying to rearrange your endoscopy appointment.

If you haven't already, please can we encourage you to contact our PALS team so that we can give you some answers to the points you have raised.

You contact our PALS team on 0161 206 2003 or via email to pals@srft.nhs.uk between the hours of 08:30 and 16:30, Monday to Friday.

Thank you

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by Hollyanna (a service user)

This has already been to PALS and that led to the email from the manager. She is aware of the short-comings of the system and says they are looking at how to improve it. I don't suppose I will get any answer beyond that. The whole appointments system needs to be made both more efficient and more patient-friendly.

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