"ASSESSMENT AND DECISION"

I was refused a service. I was given no credible reason for this decision, despite asking for this on several occasions. The staff concerned made sweeping statements that bore no relevance to the nature of the assessment process and what was discussed, and was almost wholly inaccurate.

The staff member "kindly" offered that I could see another staff member , as though this was supposed to offer me an untainted assessment process, devoid of any infringement on my assessment process above that of the need for staff to "get on" (hardly credible).

The staff member fed back to me about some elements of the conversation during the assessment process that she felt deemed me unsuitable for their service, whilst having asked me about these issues in the first place!!,

I also felt that she made a comment that she had neither the information nor knowledge upon which to make such a judgement that, for someone less sure of their footing, could have undermined all the pain and heartache that had been involved to come to terms with what I had already resolved in my own mind. I found this arrogant as well as totally devoid of professional care nor responsibility; and totally disrespectful to me and the process I have had to go through in order to rebuild something of a life for myself.

I suspect the staff member has never had to struggle in such a way, hence her ability to dismiss this with such ease and lack of integrity.

The staff member even asserted that she could not work with people dynamics patients brought to discuss at the service unless she was on site!! And didn't even seem to think that "people to people" issues are not are areas they work on!! She asserted that they deal with "trauma cases". I wonder what "traumas"? Breaking a leg skiing!! Or looking down when rock climbing!!

Very strange comment.

The building itself was dingy-typical of old mental institutions. It was drably decorated and clinical/devoid of pleasantness in its outlook. If you weren't low in spirits before you went to St Annes House, you would be by the time you had been in there for any length of time.

I notice on their website there is no information about the level of Equality nor Diversity of the staff nor cases taken on/rejected. Hardly "transparent".

A series of "declarations" (ie policy statement) hardly gives any real idea of what this organisation is in relation to E&Diversity in reality.

As a consequence, I have had to submit a FOI request to obtain the information in relation to people referred and people subsequently offered a service. Poor.