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"brilliant patient support and and..."

About: Chester Le Street Hospital

visited today for urgent gynie appt ..words cannot desribe how nervous l was.about the likely proceedures and scared about diagnosis.firstly had scan and 'probe'.. the nurse was so brilliant holding my hand and helping me through it ..scan lady so professional wonderful...lovely..explained everything ..prepared me and so patient..afterwards next appt wirh consultant or registrar??.. whatever her role she was lovely patient understanding of all.of my fears..loads of praise also to a wonderful.nurse who was an amazing support and hand holder during a very difficult and traumatic procedure for me ( l am a total whimp but no judgements made) thank u soo much to.u all..l knew it would noy b ax walk in the park but if not for all staff who played their wonderful parts in supporting me l would not have not got through this the way l did ..so thk u soo much and always know the value of what u and alwzyz take heart ..probs underpaid but u are all wonderful worth yr weight in gold..never lose heart thank u so much to u and never stop doing what u do..u r brilliant..

.happy new yr thank u all x

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Responses

Response from Chester Le Street Hospital 5 years ago
Chester Le Street Hospital
Submitted on 10/01/2019 at 14:19
Published on nhs.uk at 15:06


Thank you for providing feedback on your recent visit.

I am very pleased to hear that you had a positive experience and that you are happy with the care you received.

The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients, and your kind comments will be shared with the relevant manager to pass onto the staff on your behalf. I know they will be encouraged by your positive comments.

Thank you for leaving your comments on NHS Choices.

Patient Experience Team

County Durham and Darlington NHS Foundation Trust

Tel: 0800 7835774

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