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"My son's scope to investigate recurrent croup"

About: Royal Hospital for Children (Glasgow) / Accident & Emergency Royal Hospital for Children (Glasgow) / Ear, Nose & Throat (ward 3b)

(as a service user),

My son has recurrent serious croup which started with a 14 day stay in ICU at 18 months old.  The croup always strikes in the middle of the night with no warning signals.  Those who are familiar with croup know there is nothing more terrifying than being woken up from a deep sleep by a noise from your child desperately trying to breath.  We administer steroids at home but still have a terrifying wait for an ambulance or drive to the hospital (when we're not sure an ambulance will get here quickly enough).  

The A&E department at the Royal Hospital for Sick Children (Queen Elizabeth, Glasgow) is always amazing.  Once we are through the doors we have every confidence things will be okay.  The staff are dedicated, devoted and extremely professional.  We feel very lucky.

My son went into hospital to have a scope to investigate the croup.  A fairly simple procedure but connected to heart wrenching panicked episodes.  That staff in RHC 23- Ward 1A were fantastic from the moment we arrived to the moment we left.  They were informative, professional, friendly, wonderful with our son and a delight to be around in every way.  We feel so fortunate to have the facility on our doorstep- to take care of the person who means the most to us in this world.  

I can't thank each and ever one of them enough.  The small kind gestures (like taking the time to explain things in a fun way to my son to making me eat a piece of toast the morning after an A&E admission) are invaluable.  Things they don't get paid for... but do anyway to make it a better place in sometimes terrible situations.   

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Responses

Response from Pamela McGoldrick, Senior Organisational Development Advisor, Women & Children's Services, NHS Greater Glasgow and Clyde 5 years ago
Pamela McGoldrick
Senior Organisational Development Advisor, Women & Children's Services,
NHS Greater Glasgow and Clyde
Submitted on 08/01/2019 at 17:30
Published on Care Opinion on 09/01/2019 at 09:00


picture of Pamela McGoldrick

Dear My son

Thank you for your feedback on Care Opinion. I can only imagine what a worrying time it has been for you and your family as you deal with what can be a very distressing condition.

It is lovely to hear that you feel very supported and cared for by the teams in the Emergency Department and in Ward 1A. We will ensure that your kind comments are passed on and shared with colleagues in both these areas. They will be delighted to receive this.

I hope your son is doing well at this time

Thanks

Pam

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